Based on the expensive rate we paid, our expectations were for deluxe accommodations. We have booked an Australia New Zealand 2015 tour with them. We’re so glad that you have found our website and our tour offerings. As a part of one of the largest private education companies, we are proud to have over 50 years of experience in the travel industry. They even had the nerve to say that if we had cancelled the excursions first and then a few days later the tour we would not have been charged 50% of the excursions. I can't speak to the discrepancies in their tipping guidance or your dealings with their office, but I have been on tour with them twice and wouldn't hesitate to go again. They provide you with so much support and stand by you throughout the entire process! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-95881587', '');}, 'log_autolink_impression');flights. Reviews from Go Ahead Tours employees about Go Ahead Tours culture, salaries, benefits, work-life balance, management, job security, and more. Actually, for me, it screams - do your research better next time. The responsibility of the Tour Director is to ensure the group as a whole enjoys a relaxing and informative journey, and he or she cannot be relied upon to provide ongoing, individualized assistance to any one … We used Go Ahead Tours July 2013 for a tour of Croatia & Slovenia. Ms. Alaina Sawyer, Manager of Quality Assurance. Ratings by category. The ReviewMaster Mission. How BBB Processes Complaints and Reviews, Better Business Bureau Serving Eastern MA, ME, RI & VT. BBB Business Profiles may not be reproduced for sales or promotional purposes. Go Ahead Tours offers travel experiences for adults of all ages. But I was witness to one couple losing their luggage (fault of the (ta && ta.queueForLoad ? The tour guide told us on the bus that he wanted to stop at this restaurant that had good food, and how much it cost, and said that we needed to all agree if we wanted to stop there. In the case of Go Ahead Tours, the term "Caveat Emptor" screams in their favor!! Feb 10, 2012 Fraud and cheating! He or she will act as both your tour guide-and-driver for the duration of your tour." ReviewMaster - The #1 platform for consumer reviews. We are also on Social Media, and you can contact the team via Twitter. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Customer service contacts and company information. Too expensive for the value.this trip itinerary was incomplete and many things promised were NOT delivered. We have booked an Australia New Zealand 2015 tour with them. They will tell you that tips are included in your tour price, but don't believe it. I learned NOT to believe what I read on the internet. The full itinerary is on the website, everything mentioned is included. After going through the site thoroughly we found the following discrepancies: a) Unlike other websites, the Go Ahead Tours website makes no upfront, let alone clear, mention of what's included and what's not included in the pricing. The website mentions that the Toronto office is open 7 days a week, with timings clearly displayed. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 1-800-590-1161 Search Menu. c) The website provides conflicting and ambiguous information regarding tipping: (note the conflicting usage of terms "driver" and guide", as also the different amounts of tips suggested), "We recommend tipping the equivalent of $7USD to $10USD per person per day for your Tour Director and the equivalent of $3USD per person per day for your driver. Read employee reviews and ratings on Glassdoor to decide if Go Ahead Tours is right for you. Having trouble getting refund from Otel.com. Review of EF Go Ahead Tours. New. I'll take that coupon if you aren't using it :) ADVERTISEMENT. As stated in the 2nd reply Go Ahead Tours has been around for years and is not a sham what so ever. Please remain in the arrival lounge, as the representative might be escorting one of your fellow travelers to the bus at the time of your arrival. The business has a network of local Tour Directors, historians, and experts to create one-of-a-kind journeys for curious travelers. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-97005696', '');}, 'log_autolink_impression');airline) and GAT was on it like white on rice. Report as inappropriate. CAMBRIDGE, MASSACHUSETTS -- Go Ahead staff have been unresponsive to our needs for a family group tour of Landscapes of Britain and Ireland. Go Ahead Tours offers travel experiences for adults of all ages. Any info will be useful. As stated in the 2nd reply Go Ahead Tours has been around for years and is not a sham what so ever. 5 1. 3.0. BBB remains operational and focused on serving our business community. You will be expected to tip bus drivers, hotel staff, restaurant staff for group meals (including the meals provided in the tour), auxiliary tour guides, and your Go Ahead tour guide expects a substantial tip at the conclusion of the tour. If this was not clear, I would not proceed. Havana and Cayo Santa Maria. Ask a question about working or interviewing at Go Ahead Tours. I have traveled with go ahead a few times however I always book my own flights. It was lost for several days, so we had moved on from our original location, and they were going to deliver it to where ever we were. Share your voice on ResellerRatings.com Alpine Italy and Switzerland. ", "Meet your guide the morning of your first full day on tour. This clearly also attempts at coercing the customer to pay tips, whilst the tour organizer gets its profit unhindered. We’ll guide you through the process. Second was Walking the Emerald Isle, which was also good, but I didn't love it as much as the first one. Shows that they themselves indeed care little about supporting locals by paying them very little and passing their burden onto the customer, on top of the full pricing. The tour guide, the bus driver, the group, the hotels, the tours, the provided meals, the total experience was better than I could ever have expected. 5. My tour consultant is Ellen and she is phenomenal! WRITE A REVIEW ★★★☆☆ 3 / 5. And TripAdvisor is really not set up for it either (except for the numerous complaint posts). Anyway, in my experience tours sometimes have drivers and separate directors/guides, with local guides being used as well for particular places. 9 days Small group tour. When you read reviews of tour companies all too frequently the big complaint is the air (ta && ta.queueForLoad ? We were very happy with the accommodations. If you’re near any of our offices anytime soon, we’re happy to give you a tour and introduce you to the Go Ahead team! Our Online Escapes helped make a difference. I had repeatedly heard their "poor us" that they are losing money, etc. Of course, because of COVID, all travel was cancelled. Ef go ahead tours will not give deposit of $300 back, after flight 2 Ireland canceled because of virus. My husband and I along with 9 other individuals were planning a 9-day trip to ***** in April of 2021. 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