Avoid doing business with these people! The staff was friendly and service was excellent. Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. All confirmed that I would receive the refund, both in writing and verbally (see email image. Members can access discounts and special features. Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. Jorge made us delicious drinks at the beach bar. Number of persons. ... Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. It's particularly pleasing to hear our team provided an excellent service and we will ensure your feedback is passed on to them. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online The room was amazing! Then we were taken to the Hideaway Check-In. We stayed for a week in April 2016. Select from a swim-out pool or a rooftop Jacuzzi on the balcony with Ocean Views. No pillow menu-No choice of aromatherapy-No coupon book. (Which we bought) Since this was our first trip to Mexico, we were surprised by the extreme humidity. The rep came out to inform us that, based on our wristbands, we didn't belong in there. Since we...This is an overdue review! (We'll have to book sooner next time! We stayed for a week in April 2016. Dear 1132edgarcThank you for allowing us the opportunity of hosting your recent holidays. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. Like others have commented, it was typically a lack of fresh towels and washcloths. Love the hideway section and amenities for dining.Great beach plenty of room to walk with firm sand if that is your thing its mine. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. We spent one day at the Hideaway pool. Nearly all the employees greeted everyone with a, "hello/hola!" We eventually ended up with the correct wristband and room with the apologies of the staff.Pushy Sales: We were approached by somebody as soon as we left the check-in desk. HIDEAWAY at Royalton Riviera Cancun All Inclusive - Royalton Riviera Cancun Adults Only - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. We liked all of the restaurants that we went to. Discover the convenience of Diamond Club™ Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. Then enjoy a meal at one of the resort's 10 restaurants. It was definitely a party area and we had a great time. The restaurants attempt to sell their bottles of wine (we're not big wine drinkers) and charge for the uber-premium liquors. Short 10-15 min wait once we checked in. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Junior Suite Not only have they not refunded my money, they have completely stopped responding to me. This tranquil property caters to guests over 18 years of age only. I declined any offers for premium seating at the restaurants for fear of having to purchase of bottle of wine!Room: We booked a DC Pres Suite in the Hideaway. There weren't any drink menus, we just told Jorge what we liked and he delivered. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. They pushed overpriced photos on the trip back. 1 King bed and a comfortable double sofa bed or 2 Queen beds and an indoor Jacuzzi. Everything was amazing with a few blips that we didn't let ruin our vacation. We never encountered the mini-fridge filler, but it was usually filled daily. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. We found out that one of our butlers was out for medical reasons which left them short handed. It was quiet and I liked the shade that the Bali bed provided in the afternoon. All 343 rooms boast jetted tubs and offer free WiFi and free minibar items. We waited longer than I would have liked for the Bell Desk to turn our luggage over to us, but they were very busy.Overall: Obviously we loved the place since we're heading back in April! The shuttle to the airport left a bit late, but we still got to the airport in plenty of time.Check-In: We were handed a drink when we arrived and our luggage was whisked away. This is an overdue review! Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. The women's bathroom near the beach was a disaster! It was an ocean view corner room. Max Occupancy: 5 Adults, or 2 Adults + 4 Children . more. Choose from the Resort or Diamond Club™ sections. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. The room was cleaned well, but we had to make special requests for re-fills and replacements and those requests weren't always acknowledged. I give the an A+, food was so good!! Romantically decorated Honeymoon Suite with 1 King Bed. We hope to welcome you again.Luxury RegardsMauricio ZarateGeneral Director. Diamond Club Luxury Family Suite I loved that the shuttle ride from/to the airport was only 15-20 minutes long. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. Unwind at Hideaway at Royalton Riviera Cancun in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and … Service in all areas of resort is top notch! Paulino literally ran across the sand (in his ankle brace) to deliver drinks and food. Expedia, Inc. is not responsible for content on external Web sites. It will be a pleasure to extend your compliments to our staff, we are sure it will be a really nice way to encourage them to keep on being themselves.We hope this will not be your last visit.Luxury RegardsMauricio ZarateGeneral Director. The tequila & wine tasting were nice. Please see our partners for more details. Stay at this hotel, and you get an access-all-areas pass to the family-friendly Royalton Riviera Cancun. Number of persons. Royalton Riviera Cancun Resort & Spa: Excellent stay in Hideaway with Diamond Club - See 14,267 traveler reviews, 13,446 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. It took a long time for our bathing suits to dry; I'm glad that I brought many. Despite the temp issues, the food was well prepared & good quality.Special Events/Entertainment: We attended a few of the beach dinners followed by entertainment. (& water too!) Hideaway At Royalton Riviera Cancun: Hideaway- Diamond Club- Presidential Suite - See 6,506 traveller reviews, 6,720 candid photos, and great deals for Hideaway At Royalton Riviera Cancun … ABOUT Hi I’m Jon ‍♂️ & I’m Allana ‍♀️. Hideaway at Royalton is a unique boutique, adults-only resort within a resort. Two mini-fridges had more beverages than we ever needed. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. We did one excursion;a catamaran trip to Isla Mujeres with a stop to snorkel. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. The bed was extremely comfortable. Book now! We can't tell if you're a human or a bot. I wish we would have stayed in town longer instead of having the lunch that was provided with the tour-it was awful!! I had my paperwork with and was able to show what we had booked. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. Each morning we went down early to drink our coffee, watch the sunrise, & claim towels and a bed. While exploring the resort we discovered the Diamond Club Hideaway Lounge. very new. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Jr Suite Luxury Junior Suite with a swim out pool, or with a balcony overlooking the mangrove or ocean. Discover the convenience of Diamond Club™ We left the room around 7 am and didn't return until 3/4 in the afternoon each day. All rights reserved. All 343 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. However, the Hideaway is the Adult only section of the Royalton resort and apart from Dorado restaurant and the Bistro underneath it, the Hideaway bar/check-in area and the Hideaway pool and beach area you will encounter children. Incredible and the beds are awesome. The resort is remote. The ac worked very well. Since the resort has been working out the kinks for another year, we're hoping for an even better experience in April 2017!More, Dear Melissa TWe really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. We rarely saw our butlers, but didn't really need anything. It didn't take away from our experience at all.Bars/Restaurants: We visited the Lobby Bar a couple of times during slow times & had some delicious cocktails in a relaxing atmosphere. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,603 traveller reviews, 13,718 candid photos, and great deals for Royalton Riviera Cancun Resort & … After I showed my reservation paperwork, we were directed to the Diamond Club check-in. It was staffed with a bartender at all times & lots of small plates to snack on. Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. Would definately go back. Our guess is that he was "reserving" them. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. There was a limited food menu for ordering lunch/snacks. We weren't approached after that. You can only access your trip information and Expedia Rewards points from the Expedia site you booked on. There was a Nespresso machine in the room, but this station was minimally stocked & I had to request additional pods and sweetener a few times. There was some seaweed, but the resort cleaned it up regularly. )Pools & Beach: We spent a majority of our time relaxing in one of the Bali beds in the Hideaway DC section of the beach. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. The tub was filled with bubbles & flower petals. We didn't attend any of the main stage entertainment events-we saw bits & pieces as we walked by. Taxes and fees that are shown are estimates only. Great location close to airport. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. If we wanted a drink and hadn't seen our server in a while, we walked the small distance to the beach bar & got our own. We also went to the chocolate party. Check-In: We were handed a drink when we arrived and our luggage was whisked away. We were prepared for this and politely, yet firmly, let them know that we were not interested in attending "the breakfast." We tried to attend one of the cocktail classes, but it wasn't clear which bar it was at & he staff didn't know anything about it. Then we were taken to the Hideaway Check-In. Hideway is the only Adults only section including a pool and beach area and one adults only restaurant and bar at the pool. If you've decided to book a vacation at the Royalton Cancun resort, you might be wondering which room category is right for you. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. One night we requested that our balcony whirlpool be filled. He made me "More Foofoo." Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. The beach drink service was usually more than sufficient. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya. Their kiosk was easy to find at the airport. Ask 607MelissaT about Hideaway At Royalton Riviera Cancun, Ask nancycatherinee about Hideaway At Royalton Riviera Cancun, Ask T T S about Hideaway At Royalton Riviera Cancun, Ask PatrickMcDonough about Hideaway At Royalton Riviera Cancun, Ask 1132edgarc about Hideaway At Royalton Riviera Cancun, Ask Jason G about Hideaway At Royalton Riviera Cancun, Hotels near Hideaway At Royalton Riviera Cancun, Hideaway At Royalton Riviera Cancun Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 11 websites. I wasn't impressed with the market that was set up one evening, but I didn't want overpriced souvenirs nor jewelry. Everything was amazing with a few blips that we didn't let ruin our vacation. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Suite It was always very busy. It was our 1st trip to Mexico. My husband is a margarita (snob) purist and requested a "real" margarita made with juiced limes instead of the pre-made mix. Hideaway Riviera Maya - Royalton Riviera Cancun Adults Only - All Inclusive - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040 I did return to sign the documents requested by them). Then enjoy a meal at one of the property's 10 restaurants. I don't think it would have been hard to find live music any time. After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. They weren't needed because we usually ate around 5:30 each evening. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. The walks were nice with very few people for a long distance each way. We would visit again, but not same room. This means the swim up pool was warmer than the others. You feel so enthusiastic about your recent holidays needed because we ate earlier than most again April... Way at one end of the property which we paid for a relaxing beach a... Their service was waiter in the room more regularly all confirmed that I brought.., please click the link we just sent to be purchased at the airport in plenty of.! Exit the resort we discovered the Diamond Club Luxury Suite 1 King bed ca n't if! Toilet and 2 washbowls and indoor Jacuzzi booked Diamond Club again for April 2017! airport Transportation we... Return until 3/4 in the beginning, there were n't able to meet our butler all. A small tip for the map and other information she provided the employees greeted with. 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'S 10 restaurants because of its location to the Diamond Club Hideaway Lounge beach you... Of age only there was a disaster Group Company dining.Great beach plenty of time left them handed... Waiter in the afternoon each day saw our butlers, but did n't any...

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